Terms of Service

Last updated: 5 May 2026

These Terms of Service apply to your use of the Neseona online store and to any purchase made from us. By accessing our website or placing an order, you agree to these Terms.

1. Store Information

Neseona is an online store offering romantic gift products.

Website: neseona.myshopify.com
Email: support@neseona.shop
Phone: +44 7493 999310
Address: 2 Euston Street, Liverpool, L4 5PR, United Kingdom

2. Products and Availability

We aim to display accurate product descriptions, images, prices, and availability. However, product colours, packaging, and appearance may vary slightly depending on screen settings, photography, supplier updates, or manufacturing changes.

We reserve the right to update, change, discontinue, or limit the availability of products at any time.

3. Pricing and Payment

Product prices are displayed on our website and may change from time to time. The price charged for an order will be the price shown at checkout at the time the order is placed.

Payment must be completed before an order is processed. Orders may be delayed or cancelled if payment is declined, incomplete, or flagged for security review.

4. Order Acceptance

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance.

We reserve the right to cancel or refuse an order where necessary, including where there is suspected fraud, payment issues, incorrect pricing, stock unavailability, shipping restrictions, or inaccurate customer information.

5. Shipping and Delivery

Orders are processed within 1–2 business days. Estimated shipping time is 2–7 business days after processing.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, customs, weather, public holidays, or circumstances outside our control.

For full details, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

We accept eligible returns within 14 days of delivery. Items must be new, unused, and returned in accordance with our Return and Refund Policy.

Approved refunds are processed within 7 days after we receive and inspect the returned item.

Exchanges are allowed for eligible products, subject to availability.

7. Customer Responsibilities

You agree to provide accurate and complete information when placing an order, including your name, email address, shipping address, billing address, and payment details.

You are responsible for checking order details before completing your purchase.

8. Website Use

You agree not to misuse our website, interfere with its security, attempt unauthorised access, upload harmful code, copy content without permission, or use the website for unlawful purposes.

9. Intellectual Property

All website content, including text, images, graphics, logos, product presentation, and design elements, belongs to Neseona or its content providers and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Neseona is not responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

11. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including courier disruption, natural disasters, strikes, war, government restrictions, technical failures, customs delays, or supply chain issues.

12. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Governing Law

These Terms are governed by the laws of the United Kingdom, unless mandatory consumer protection laws in your location provide otherwise.

14. Contact Us

If you have any questions about these Terms, please contact us:

Neseona
Email: support@neseona.shop
Phone: +44 7493 999310
Address: 2 Euston Street, Liverpool, L4 5PR, United Kingdom