Shipping Policy

Last updated: 5 May 2026

This Shipping Policy explains how orders placed with Neseona are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will usually begin processing on the next business day.

2. Estimated Shipping Time

After your order has been processed, the estimated shipping timeframe is 2–7 business days.

Delivery times are estimates and may vary depending on courier performance, destination, weather conditions, customs processing, or other factors outside our direct control.

3. Shipping Location

Orders are handled from:

Neseona
2 Euston Street
Liverpool, L4 5PR
United Kingdom

4. International Shipping

Yes, we offer international shipping.

International delivery times may vary depending on the destination country, courier availability, customs checks, and local delivery services.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, handling fees, or other charges may apply depending on the destination country.

Unless clearly stated otherwise at checkout, the customer is responsible for any customs duties, taxes, or import fees required by their country.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking details if tracking is available for your order.

Please allow time for tracking information to update after dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@neseona.shop. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

8. Lost or Delayed Orders

If your order appears to be delayed or lost, please contact us so we can investigate with the courier where possible.

We are committed to helping customers receive their orders and will work with you to find a fair solution where delivery issues occur.

9. Contact Us

For shipping questions, please contact us:

Neseona
Email: support@neseona.shop
Phone: +44 7493 999310
Address: 2 Euston Street, Liverpool, L4 5PR, United Kingdom